Shipping & Returns.

1. Delivery and collection options

Available delivery and collection options are shown before an order is confirmed.

The available method may depend on the product, delivery area, weather conditions and animal-welfare requirements.

2. Delivery charges

Any delivery charge is shown before the customer places an order.

Additional charges will not be added after an order is confirmed unless the customer agrees to a change.

3. Delivery times

Estimated delivery or collection times are provided before an order is confirmed.

Delivery times are estimates unless a specific date has been expressly agreed. Delays may occur because of severe weather, transport disruption, service outages or animal-welfare concerns.

4. Livestock orders

Live animals require careful handling. AquaCoding Studios may limit livestock orders to suitable delivery or collection methods and may delay or rearrange delivery where conditions could place the animal at risk.

A responsible person must be available to receive livestock promptly where required. Customers must follow any arrival and acclimation instructions provided with the order.

5. Plant orders

Aquarium plants are living products and may naturally vary in size, colour, shape and growth form.

Minor natural differences are not faults. Serious damage, decay or incorrect items should be reported promptly.

6. Receiving and checking an order

Please check the order as soon as reasonably possible after delivery or collection.

Missing items, incorrect items, visible damage or livestock concerns should be reported promptly to: [email protected]

We may request the order reference, clear photographs, packaging details and other relevant information so the issue can be assessed fairly.

7. Damaged, faulty or incorrect goods

If goods are damaged, faulty, unsafe, misdescribed or supplied incorrectly, customers retain all mandatory rights available under Maltese and European Union consumer law.

Depending on the circumstances, the appropriate remedy may include repair, replacement, price reduction or refund.

8. Cancelling an order

Contact AquaCoding Studios as soon as possible if you wish to cancel an order.

A cancellation request cannot always be completed once an order has been prepared, dispatched or committed to a livestock transport arrangement. This does not remove any mandatory withdrawal right that applies by law.

9. Change-of-mind returns

Eligible online purchases may be cancelled within 14 days of delivery without giving a reason.

The 14-day withdrawal right does not apply to every product. Legal exceptions may include goods that deteriorate or expire rapidly, clearly personalised goods and other categories provided by law.

Where an exception applies to a product, this will be explained clearly before purchase. Nothing in this policy limits rights relating to faulty, damaged or misdescribed goods.

10. How to request a return

To request a return, contact: [email protected]

Include your name, order reference, the product concerned and the reason for the request.

Do not send livestock, plants or other goods back without receiving return instructions first.

11. Condition of returned goods

Where a return is available, non-living goods should be handled with reasonable care and returned with their accessories, documentation and original packaging where reasonably possible.

A deduction may be made for diminished value caused by handling beyond what is reasonably necessary to inspect the product.

12. Return costs

For an eligible change-of-mind return, the customer is responsible for return transport costs unless AquaCoding Studios agrees otherwise or the law requires the seller to pay.

Reasonable return costs for faulty, damaged or incorrect goods will be covered where required by law.

13. Refunds

Approved refunds are issued using the original payment method where reasonably possible.

Refunds are processed without unnecessary delay after the relevant goods have been received or after sufficient evidence of return has been provided, subject to applicable law.

14. Failed delivery or missed collection

Customers must provide accurate contact and delivery details and be available where livestock or time-sensitive goods require prompt receipt.

Reasonable additional delivery, storage or handling costs may apply where delivery or collection fails because of inaccurate information or customer unavailability, provided those costs are lawful and clearly explained.

15. Contact

Questions about shipping, collection, returns or refunds can be sent to: [email protected]