Privacy Policy.

1. Who we are

AquaCoding Studios is an aquatic retail and educational business based in Malta.

Privacy questions and requests can be sent to: [email protected]

2. Information we collect

We may collect personal information when you contact us, make an enquiry, place an order, request support or otherwise interact with AquaCoding Studios.

• Name and contact details
• Email address and telephone number
• Delivery or collection details
• Order, payment and transaction information
• Messages, questions and customer-support records
• Website and device information, such as IP address, browser type and access logs

We only collect information that is reasonably necessary for the relevant purpose.

3. How we use personal information

We may use personal information to:

• Respond to enquiries and provide customer support
• Process and manage orders, payments, delivery or collection
• Provide product, livestock and care information
• Maintain records required for accounting, tax or legal purposes
• Protect the website and business from fraud, misuse or security threats
• Improve our website, services and customer experience
• Send marketing messages where you have agreed to receive them

4. Legal bases for processing

Depending on the situation, we process personal information because:

• It is necessary to take steps at your request before entering into a contract
• It is necessary to perform a contract with you
• We must comply with a legal obligation
• We have a legitimate interest in operating, improving and protecting the business
• You have given consent

5. Payments

Payment providers may process payment-card or account details directly. AquaCoding Studios does not need to store full payment-card information where payments are handled securely by an authorised payment provider.

The payment provider's own privacy terms also apply to its processing.

6. Cookies and similar technologies

The website may use essential cookies or similar technologies required for security, navigation, shopping functions or basic operation.

Non-essential analytics, advertising or marketing cookies will only be used where appropriate information and consent controls are provided.

7. Who may receive your information

We do not sell personal information.

Information may be shared where reasonably necessary with trusted service providers, including:

• Website hosting and security providers
• Email and communication providers
• Payment processors
• Delivery or collection service providers
• Professional advisers, accountants or insurers
• Public authorities where disclosure is required by law

These recipients receive only the information reasonably needed for their role.

8. International data transfers

Some service providers may process personal information outside Malta or the European Economic Area.

Where required, appropriate safeguards are used in accordance with applicable data-protection law.

9. How long we keep information

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on the type of information, customer-service needs, legal obligations, accounting rules, dispute handling and fraud prevention.

10. Your rights

Subject to applicable law, you may have the right to:

• Ask for access to your personal information
• Ask for inaccurate or incomplete information to be corrected
• Ask for personal information to be deleted
• Ask for processing to be restricted
• Object to certain processing
• Receive certain information in a portable format
• Withdraw consent where processing is based on consent

To exercise a right, email [email protected] .

11. Marketing

Marketing messages are sent only where permitted by law. You can unsubscribe at any time using the option provided in the message or by contacting us.

12. Security

We use reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

13. Children

The website is not intended to collect personal information from children without appropriate involvement from a parent or guardian where required by law.

14. Complaints

You may contact AquaCoding Studios first if you have a privacy concern.

You also have the right to lodge a complaint with Malta's Office of the Information and Data Protection Commissioner.

15. Changes to this policy

We may update this policy when our services, systems or legal obligations change. The latest version will be published on this page with the updated date.